New Utilities customer portal can detect high water usage

Bellevue's new online utilities Customer Service Portal empowers residents to monitor water usage and detect leaks in near-real time. The portal offers secure account access, usage tracking, and alerts for unusual consumption patterns. Additionally, it features interactive tools for direct messaging with customer service and online requests. Multiple user registrations are available for households and property managers, promoting accessibility. Utilities Director Lucy Liu noted that the portal marks a significant improvement in service transparency for customers. By providing essential information and management tools, the portal aims to enhance residents' ability to manage their water usage effectively. This initiative aligns with Bellevue's commitment to improving community services and engagement. Customers can sign up or log in at MyUtility.bellevuewa.gov.